Complaints & Appeals

Green Key provides a formal procedure for submitting complaints and appeals relating to the certification programme.

Through the form below, you can submit a complaint or appeal concerning Green Key certification, audit outcomes, certification decisions, the activities of stakeholders involved in the programme, or potential impartiality concerns.

All submissions are handled in accordance with Green Key's Complaints and Appeals Policy.

Before submitting, we encourage you to review the relevant procedures outlined in the Green Key Policies 2026–2031.

Please complete the form below and provide as much relevant information as possible.

You may submit your complaint or appeal, including supporting documentation, in your national language. Follow-up communication will be conducted in English.